AquaLock Waterproof Sealing Paste

📦 Shipping Policy

Thank you for shopping with us! We are committed to
providing you with a smooth and transparent shipping experience. Please read
our shipping policy carefully to understand how and when you will receive your
order.

1. Order Processing Time

• Once your order is placed and payment is confirmed, we begin processing it within 1–3 business days.
• Please note that orders are not processed or shipped on Sundays or public holidays.
• In rare cases, if a product is out of stock or unavailable from our supplier, you will be notified immediately, and a full refund will be issued if needed.

2. Delivery Time

• We aim to deliver all orders within 5–10 business days, depending on your location and the availability of the product.
• Orders in metro cities are typically delivered faster (5–7 days), while deliveries to tier 2 and tier 3 cities or remote areas may take slightly longer.
• Since we work with multiple suppliers and vendors, your order may be shipped in multiple packages, which could arrive at different times.

3. Shipping Charges

• We offer free shipping on most of our products across India. However, in some rare cases, a small shipping fee may be applied based on product type or location. This will be clearly displayed during checkout.

4. Tracking Your Order

• Once your order is shipped, you will receive an email or SMS with the tracking number and courier details.
• You can use this tracking number to monitor your order's progress through the delivery service's website or app.

5. Delays & Exceptions

• While we strive to deliver on time, there may occasionally be delays due to high demand, courier issues, weather conditions, or festivals.
• We appreciate your patience and understanding during such instances. If your delivery is significantly delayed, please contact us and we’ll assist you promptly.

🔁 Return & Refund Policy

We want you to be completely satisfied with your purchase.
If you are not happy with the product you received, we’re here to help. Below
is our comprehensive return and refund policy:

1. Return Eligibility

You may request a return or exchange within 7 days of
receiving your order, under the following conditions:

• The item is damaged, defective, or not as described.
• You received the wrong product or size.
• There is a manufacturing defect or missing parts.

2. Non-Returnable Items

The following items are typically not eligible for return
due to hygiene or usage reasons:

• Personal care or hygiene-related items (e.g. toothbrush holders, soap dispensers, etc.)
• Opened or used items
• Products without original packaging, tags, or accessories

Please check the product description for return eligibility
before purchasing.

3. Return Process

To initiate a return, follow these steps:

1. Contact our support team via email or WhatsApp within 7 days of delivery.
2. Provide your order number, clear photos/videos of the issue, and a short explanation.
3. We will review your request and confirm whether the product is eligible for return.
4. If approved, we will arrange a pickup from your address (wherever serviceable).
5. Once the product is received and inspected, your refund or replacement will be processed.

4. Refund Policy

• If your return is approved, we will initiate a refund to your original payment method (UPI, card, bank transfer, etc.).
• Refunds are typically processed within 3–7 business days after we receive and verify the returned product.
• For Cash on Delivery (COD) orders, we will request your bank or UPI details to process the refund.

5. Cancellations

• Orders can be cancelled within 12 hours of placing the order, or before they are shipped, whichever is earlier.
• Once an order is shipped, cancellation is not possible. You can then request a return after delivery.

📩 Need Help?

If you have any questions regarding shipping, returns, or
your order status, feel free to contact us:

• 📧 Email: info@thesinglecart.com